FAQ's
Q: How do I install the copier to my computer so I can print?
A: Please visit our download section to download printer installation instructions.
Q: Can my business afford a color copier?
A: If your business is outsourcing 300 or more color prints a month or making 800 or more color copies a month on an inkjet or laser printer, we can provide you with a new Konica Minolta Color Copier/Printer including lease, service and toner for what you are currently spending.
Q: How do I know when it's time to upgrade?
A: When you start to notice some of the following:
- High service and supply cost of current system
- Inadequate service support
- Fluctuating copy quality
- Poor performance and more downtime
- Replacing inadequate printers
- Need to distribute through e-mail
- Need for increased productivity or speed
- Need for more color output
- Employee moral
Q: Why buy a digital copier over a desktop printer?
A: A digital copier on your network improves functionality and productivity, offering 11 x 17 printing, allowing you to sort, staple and duplex print from your desktop, increasing print speed as high as 85 ppm all at 1/3 the cost per print of a desktop printer.
Q: How does a connected copier save me money?
A: With the high cost of operation at 4.5¢ per print for most network printers, a copier allows you to print as low as 1.5¢ per print which includes all service & toner costs.
Q: I'm out of toner, where can I get more?
A: Just call us at 716-803-9000 and ask for supplies.
Q: Where is the meter located on my Konica Minolta copier?
A: Click here: Konica Minolta Meter and Serial Number Locator
Q: I've lost my user manual. How can I get another one?
A: Fortunately, most user manuals are available online. You can print a copy of yours directly from Konica Minolta's or Sharp Electronics' websites. If it isn't available on the manufacturer's website, then you can call our office to order another one. The manufacturer usually charges a fee for replacement manuals.
Q: What are toner pirates?
A: Toner pirates are fraudulent telemarketers who prey on the new and unwary clerk to make sales or send unordered, unauthorized or misrepresented supplies. They often use illegal tactics, such as posing as your local dealer (us!) or copier manufacturer (Konica/Minolta/Sharp) when they call. Customers who fall for their tactics often find the following:
- They receive toner they never ordered.
- They receive used or partially used toner.
- The prices are doubled or triple what we charge for toner.
- The toner pirates' "case" contains two bottles while the manufacturers' case contains six.
- The freight bill is over a hundred dollars for a two-pound shipment.
We will occasionally call you for a meter reading. If you want to verify that it is us calling you and not a toner pirate, simply ask us for the serial number of the machine. Only we can provide that to you.
Q: What can I do if I've been frauded by a toner pirate?
A: Firstly, don't use the supplies. If there is a packing list or invoice in the box, call the fradulent company and tell them to issue a call tag and pick up the supplies, as you 1)didn't order the supplies, or 2) were sold the supplies under misleading conditions. Should they argue with you, tell them you will be filing a mail fraud complaint with the US Postal Inspection Service if they do not arrange for pick up. The mention of this organization is enough to turn many conversations around.
Train new office staff to watch out for these unscrupulous telemarketers. Central Business Systems does not solicit supply orders. No one from Central Business System will call and try to sell you toner. Our clients may call us and order supplies or fax a supply request at the same time they fax their meter reading.
If you should get such a call, it's likely you have a toner phoner on the line. They often use tactics in which they call one day and ask one receptionist for the model of the copier, then call back a few days later and
- say they're from Central Business Systems or the manufacturer,
- have your model number (which you unwittingly gave them the other day),
- mention there's been a price increase on toner, and
- say they've reserved some of the toner at the "old" price for you because they didn't notify you of the price change earlier.
If you have used the supplies, then your only alternative will be to file a complaint. Report the fraud to:
US Postal Inspection Service
PH: 312 669-5663
Operation Support Group
Fraud Complaint Supervisor
222 S. Riverside Plaza, Suite 1250
Chicago, IL 60606-6100
Regional Office:
PH: 800 372-8347
222 North Humphries Blvd.
Fourth Floor
Memphis, TN 38161-0006
Q: What is Internet faxing?
A: Internet faxing allows you to enter an email address from your fax machine and convert a facsimile transmission to an email message.
